How to Prepare for a House Cleaning

Before the crew arrives

1. Arrange access. You do not have to be home. Leave a note with the building office or front desk, a door code, a lockbox combination or a key hiding spot.
2. Clear surfaces and floors. We do not organize, fold clothes that are spread around, or pull items out when too much is in the way. The more we can reach, the more we clean.
3. Leave out fresh linen if you want beds changed on a standard or deep clean.
4. Empty the fridge, oven and cabinets if you booked move-in / move-out and want those interiors cleaned.
5. Secure pets. We are pet-friendly, but if a pet behaves aggressively we may refuse service and charge for the appointment.
6. Share parking information. For homes it is optional but appreciated. Downtown and Loop offices need a parking spot you provide, or parking we can invoice.
7. Make sure water and electricity are on. We bring all supplies and equipment.
8. Tell us about extras and special surfaces, such as blinds, carpets or floors that need care, when you book.

On the day

Regular appointments have a one-hour arrival window. We normally send a two-person crew, occasionally three people or one, depending on the job. If you are home, the crew will ask you to look over the work before they leave.

What we do not do

Planning around these limits avoids surprises:

• Move furniture. We are cleaners, not movers.
• Organize. We clean; we do not sort or put things away.
• Pull items out to clean underneath when there is too much in the way.
• Fold clothes that are spread around the home.
• Climb to hard-to-reach areas. For safety we work from the floor or a step stool.
• Wash dishes or do laundry, unless that work is added to the bill.
• Clean inside a dishwasher, except a quick wipe of the inside of the door if you ask.
• Clean inside a washer or dryer unless you ask. We can dust the outside.
• Clean windows from the outside, or touch television screens and computer equipment.
• Haul leftover moving boxes, construction debris or large piles of trash. Up to two trash bags are removed at no extra charge.

After the visit

Payment is taken after the cleaning, once you have had the chance to check the work. We accept Zelle, Venmo, and debit or credit cards. Card payments include a 3% fee. We do not accept cash.

If you are home, our crew will ask you to look the work over before they leave. If you notice something we missed after the crew has gone, you have 24 hours to request a reclean at no charge. That applies to every job.

We need 48 hours' notice to cancel or reschedule without a fee.

Frequently asked questions